Response Supervisor

Response Supervisor

About the role

We are seeking a Response Supervisor to oversee the delivery of repairs and maintenance services for our building maintenance contracts (re-active and planned works), ensuring staff safety, compliance with standards, and efficient, high-quality service for customers.

Key Responsibilities

• Supervise a team of 10 operatives/apprentices, providing direction, training, and support.
• Ensure all works comply with health, safety, quality, and regulatory standards.
• Manage day-to-day operations, including resource planning, scheduling, and performance monitoring.
• Support pricing, costing, and invoicing processes to ensure accuracy and efficiency.
• Conduct toolbox talks, vehicle inspections, site checks, and compliance audits.
• Drive productivity through effective use of technology, systems, and reporting tools.
• Liaise with clients and internal teams to deliver responsive, cost-effective services.
• Support business development by maintaining strong client relationships and identifying improvements.

Objectives

• Support the rollout of the Field Service Management platform.
• Strengthen processes to improve efficiency and service delivery.
• Contribute to business growth, customer retention, and profitability.

To find out more about the role please take a look at the role profile

About you

We are looking for you to bring:

Essential:

• Trade-related qualification and/or membership of a relevant professional body.
• Supervisory experience in reactive maintenance/repairs within property services.
• Proven ability to manage contractors, stakeholders, and clients effectively.
• Strong understanding of procurement, contracts, health & safety, risk management, and minor works.
• Track record of building and leading high-performing teams.
• Ability to coach, motivate, and develop staff across multiple sites.
• Committed to safety, quality, and continuous improvement.
• Strong communication, collaboration, and problem-solving skills.
• Regular travel is required; you must have a Full UK driving licence and have access to a suitable vehicle.
• The role is safety-critical; overtime may be required where necessary.

Desirable:

• IOSH Managing Safely certification (or willingness to achieve).
• Experience using Field Service Management technology or similar systems.
• Demonstrated ability to drive innovation, improve processes, and implement positive change.
• Experience in financial management and resource planning.
• Previous experience in building long-term client relationships and enhancing business reputation.

Our offer to you

Salary: £36,889

Working Hours: 37

Contract Type: Permanent

Base: Hybrid working from home and offices across Cornwall  

Working with us you will have an employee benefits package that includes:

• Generous pension scheme with employer contribution

• Employee discount scheme and wellbeing events

• Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional , plus bank holidays 

• Cycle to Work scheme

• Flexible working hours & home working options

• Investment and support in your continuous training and development

• Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to (a basic) DBS check.  If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

To apply

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.

Contact us

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

Thank you for your interest in supporting our important work at Cormac