Customer Support Advisor

📞Customer Support Advisor

📍Redruth, Cornwall

💸Salary + a shift allowance to be discussed upon application

🙋 After successfully supplying candidates to our client, they are growing the team again!

🌎 You will be joining a friendly and dynamic team, working for a leading technology company.

👀 We are seeking candidates that ideally have previous experience working on a Technical Customer support help-desk with switch and network experience.

📄 On a day-to-day basis the Customer Support Advisor will be responsible for acting as first point of contact for customer queries relating to technical software support and general queries to include:

📞 Logging each all taken and ensure the CRM database is kept up to date throughout the lifetime and resolution of a query 

⌨Maintaining accurate database records of interactions with clients and sales contacts within the CRM Software

📧Taking ownership of responding to requests from customers via telephone / email 

🎓 Educate and Train Users in the use of the company’s products 

📈 Assist with sales development and fulfilment , providing cover for inbound sales enquiries 

💻 To understand the technical issues presented by the customers and use the IT and data knowledge to resolve 

⏰Hours are:

🌞 Day Shift: 8am to 8pm 

🌜 Night Shift: 8pm to 8am

📆Working 2 days (8am to 8pm) followed by 2 nights (8am to 8pm)

👌🏻Then 4 days off 🏡 

🏖️ 25 days annual leave plus Bank Holidays 

🚗 On Site Free Parking  

🏥 Private Health Care

📞To find out more about this fantastic opportunity please apply below or call Sally Appleby today at the Truro, Cornwall Berry Recruitment Branch for more information

📞01872 302822

📧 sally.appleby@berryrecruitment.co.uk