Customer Support Advisor
📞Customer Support Advisor
📍Redruth, Cornwall
💸Salary + a shift allowance to be discussed upon application
🙋 After successfully supplying candidates to our client, they are growing the team again!
🌎 You will be joining a friendly and dynamic team, working for a leading technology company.
👀 We are seeking candidates that ideally have previous experience working on a Technical Customer support help-desk with switch and network experience.
📄 On a day-to-day basis the Customer Support Advisor will be responsible for acting as first point of contact for customer queries relating to technical software support and general queries to include:
📞 Logging each all taken and ensure the CRM database is kept up to date throughout the lifetime and resolution of a query
⌨Maintaining accurate database records of interactions with clients and sales contacts within the CRM Software
📧Taking ownership of responding to requests from customers via telephone / email
🎓 Educate and Train Users in the use of the company’s products
📈 Assist with sales development and fulfilment , providing cover for inbound sales enquiries
💻 To understand the technical issues presented by the customers and use the IT and data knowledge to resolve
⏰Hours are:
🌞 Day Shift: 8am to 8pm
🌜 Night Shift: 8pm to 8am
📆Working 2 days (8am to 8pm) followed by 2 nights (8am to 8pm)
👌🏻Then 4 days off 🏡
🏖️ 25 days annual leave plus Bank Holidays
🚗 On Site Free Parking
🏥 Private Health Care
📞To find out more about this fantastic opportunity please apply below or call Sally Appleby today at the Truro, Cornwall Berry Recruitment Branch for more information
📞01872 302822
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